Sephora chatbot prompting customer to ask for make up tips

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These conversation paths drive quick, convenient solutions for portugal b2b leads simple problems 24/7, so agents can focus their working hours on the complex issues only they can solve.

A screenshot of Corelle's Facebook Messenger chat bot. In the screenshot, the user sent an initial "Get started" prompt. The bot responds with, "Hi there! Thank you for reaching out, you are messaging with our chatbot. If you ever want to restart, please type "menu". What can we help you with today? Please select one of the options below so you can be directed to the correct team:"
Ecommerce chatbot examples
Sephora

Sephora’s chatbot on Kik helps customers find the perfect beauty products based on their preferences and style. Acting like a friendly, chatty in-store assistant, the bot aligns perfectly with Sephora’s customer-centric approach.

1-800-Flowers

1-800-Flowers, the biggest gifting retailer in the US, uses AI to make shopping a breeze. Their virtual assistant, GWYN (gifts when you need them), helps users find the perfect gift with smart, contextual suggestions. GWYN is also great at meeting new customers where they already are—on Facebook Messenger. According to Digiday, GWYN has brought in many new customers, especially younger ones. In fact, 70% of all chatbot orders came from new customers.

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