Online customer service shopping guide

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The setting of on-site message marketing is very simple. You can specify that after guests arrive at a specific page and stay for a few seconds, the graphic dialog box in the lower right corner will be triggered to let the guests see promotions or other product information.

For example, the WARX marketing team has set up a "site-wide event" message when a customer enters the homepage, so that the customer will not miss the event banner at the top of the page just because they scroll down.

Message reminders are also set on the shopping cart page, and most of the content focuses on "gifts upon purchase" to encourage customers to buy more and increase the unit price.


WARX also sets marketing messages for 3 to 4 product pages. When the system determines that the consumer has stayed long enough, it means he is interested. At this time, a discount code message is triggered laos email list in the lower right corner, making the customer feel that buying more is a good deal.


The marketing team added that the product page where the customer is located will also be labeled. For example, customers who have been to the "children's socks" product page for a period of time will be labeled with the children's socks label. The tag function allows the team to know which products customers are interested in. When relevant new products are launched, they can use "focus promotion" for precise marketing.

to shorten the distance with customers
In addition to its marketing function, the WARX team also makes good use of the customer service system, sending "shopping guide link cards" to customers during one-on-one conversations. The cards will display product photos, purchase buttons, and product descriptions, which is the most intuitive shopping guide method.