Create a Welcome Message for Your Brand

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You can consider a welcome message as the first point of contact that consumers will have with your brand. It’s therefore important to craft a welcome that creates a good impression, provides a clear picture and information about who you are and what you do, and invites the customer in for further interaction.

During the Discovery belgium telegram phase of the buyer’s journey, customers will expect to find clear, concise, and relevant information about your brand across all channels. For example, using WhatsApp Business communication tools, you can integrate the platform into your Interactive Voice Response tree to deflect customer calls to WhatsApp, rather than your contact center.


To enable customers to drive the conversation with your brand, you can add non-intrusive WhatsApp conversation starter buttons to your website for key content, which lets customers get product information at their own pace.

Using virtual phone numbers, you can extend your brand’s network to a global scale, engaging potential customers in emerging, popular, and niche markets. With the IDT Express SMS API for example, you can send messages to over 70 countries globally using our local DID numbers. You can also receive messages in 14 different countries on your SMS-enabled phone numbers.

5. Develop Automated Communications and Responses
Of the two billion people that regularly use WhatsApp, some 68% say that WhatsApp is the easiest way to connect to a business.

Using WhatsApp Business automated messages and replies, you can manage customer queries, update consumers about your latest offers, update them on their order status, and keep a real-time conversation going.