Another great solution for companies looking to modernize their eCommerce customer support , HappyFox is a cloud-based software that takes the stress out of your IT team and helps service teams work more efficiently. You can access a shared inbox for all your employees, where you can easily monitor multi-channel support tickets in real-time . By signing up for HappyFox, you can connect all your SMB communication channels, including SMS, social media , and email, so that they all appear in one inbox for your employees to manage. Everything you need to complete repetitive tasks faster is built into HappyFox. You can even automate ghana number data various processes, such as making sure your IT teams know when patches need to be implemented or sending notifications to technicians to remind them to meet with a client. Plus, there is no on-premises maintenance required.
Pricing : HappyFox comes with a 14-day free trial to get started so you can try out all the features. After that, you can upgrade to the first paid plan for $29 per month, which allows for unlimited agents and 500 chats per month. The Growth plan costs $49 per month, which allows for 1,000 chats per month, and $149 for the Scale plan and 5,000 chats. The Scale Plus plan costs $299 per month, allowing for up to 20,000 conversations per month.
Pros
Great for bringing teams together with a simple user interface
Eliminates many of the initial costs of customer support software
Surveys are included to collect information from end users
Email and phone notifications available
Advanced features for tracking trends
Cons
There may be some delays in receiving notifications.
Who is it best for? HappyFox is a powerful service management solution for companies that want to minimize the stress their teams face on a daily basis. You get unlimited access to agents on every plan, which can make it ideal for companies with large teams.