CRM software is an essential part of any business. Zoho CRM is one of the most popular CRM solutions on the market today. There are three popular Zoho CRM platforms: Zoho CRM, Zoho Zoho Plus, and Zoho One. Each of these platforms has its own unique set of features, benefits, and limitations that can make or break your business.
1) Scalability and Flexibility:
Zoho CRM:- Zoho CRM is ideal for small to medium-sized businesses that focus primarily on sales and CRM.
Zoho CRM Plus:- It is suitable for businesses looking to expand their customer engagement efforts. It also offers scalability with integrated marketing automation and advanced analytics.
Zoho One:- Zoho One offers scalable solutions for businesses of all sizes as an integrated suite of applications. It provides flexibility to scale operations by adding or removing applications as per evolving needs.
2) Customer Support and Service
Zoho CRM:- It provides basic customer support features, such as ticketing and case management.
Zoho CRM Plus:- It expands customer support capabilities with multi-channel support, enabling businesses to engage with customers across various channels like email, phone, chat, and social media.
Zoho One:- It provides robust customer support functionalities, including reason to take our service those available in Zoho CRM Plus, as well as additional customer support tools from other applications within the suite.
3) Analytics and Reporting
Zoho CRM:- It provides basic sales performance reports but lacks depth and customization options for advanced analysis.
Zoho CRM Plus:- With Zoho CRM Plus, you can make data-driven decisions using multi-layered reports, customizable dashboards, and artificial intelligence-powered insights. Explore customer behavior, monitor campaign performance, and pinpoint areas for improvement.
Zoho One:- Zoho One provides comprehensive analytics functionalities similar to Zoho CRM Plus, along with additional analytics tools from other applications within the suite.
4) Cost Analysis
Zoho CRM:- Zoho CRM is budget-friendly for SMEs and offers subscription plans with pricing based on the number of users and desired features, starting at a relatively lower cost as compared to Zoho CRM Plus and Zoho One.
Zoho CRM Plus:- Zoho CRM Plus is offering higher cost as compared with Zoho CRM but it justifies its higher cost by offering an integrated suite that eliminates the need for separate subscriptions to various tools.
Zoho One:- It offers a bundled pricing model that includes access to Zoho CRM Plus along with the 40 other integrated business applications, providing significant cost savings compared to purchasing individual applications separately.