Learn to handle negative feedback

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Respecting his feelings and needs as an individual is important. Address him by name, be sincerely interested in his life and interests, ask him about his family, understand how you can really be useful to this person. You will see that he will feel more appreciated, and even if he decides not to buy from you, he will surely remember this treatment and in the future with a high probability, he will come back to you.

Learn from your customers' negative feedback and linkedin data responses, don't blame them, but dig deeper. Ask politely what went wrong, what they didn't like about your products or services. This shows interest and care about your customers' experiences and emotions.

Always stay positive and friendly: Always maintain a positive and friendly attitude, even if the customer is making you nervous at that moment, or if you understand that he or she will not buy anything. Remember that even the toughest customers can soften and open up if they are faced with friendly and positive people. Your attitude makes the difference.