Actions, and trigger them based

[mdraufk.h.an.d.a]

Interaction history also, agents no longer need to switch between channels ai chatbots and voice . Bots the platform also has openai-powered self service chatbots and intuitive voice bots that handle . 50-60% of customer requests with minimal agent involvement the added advantage is that it comes . Integrated with customizable knowledge bases that help customers get an easy resolution for their queries . Pre-built integrations with popular crms, helpdesks, and business toolsplivo cx streamlines your workflow by offering .

Seamless integration with hubspot, help scout, zendesk, salesforce, happyfox, and other essential business tools, including . Custom-built systemsthis eliminates the need for constant window-switching, allowing vp design officers email list your customer support team to operate . Efficiently from a single platformno-code workflow builderthe drag-and-drop workflow builder allows you to create pre-built . Customer journeys without complex coding or agent intervention you can visually build workflows, set up . on data or system events if things get complicated, you .

Can easily hand off to a live agent plus, the system makes sure the right . Agent gets the right question, and your data is always safe and securehistorical reports and . Live dashboards to ensure that your agents are performing well, you’ll need access to in-depth . Data and insights from every customer conversation plivo cx’s live dashboards and historical reports provide . All the necessary data to get an eagle-eye view of your performance using plivo cx .