Rather than sell him a new module

[Shishirgano9]

Insider Intelligence The real secret to becoming indispensable becoming a person your customers can’t live without is insider intelligence. It’s a hidden advantage that allows you to help your clients succeed in ways that will make them want to keep you around. Insider intelligence is a combination of connections, experience, and company knowledge that you pick up over time as you work with your clients. In other words, it’s about how well you know your customer.



When you know about something happening in one part of estonia cell phone number list an organization that could help your client in another part, you have insider intelligence that could save them time, money and headaches, or help them grow their business. When you share it, you become a valued member of their team, maybe even indispensable. For Example Our company has worked for several years with a computer manufacturer. As a result, we know their employee development platforms pretty well.



A new manager approached us about developing a new sales training module., we steered him toward a very similar program that we’d developed which was already being used by another department in the organization. It fit his needs with minor tailoring while saving him time and money. Sure it cost us a sale in the short-term. But providing value that differentiates us from the competition not-to-be-missed opportunity.