In this post, we will present the main advantages of hiring digital telephony for your company. As we presented in the last post about cost reduction through the use of cloud telephony , the service is increasingly accessible and profitable, whether for small or large businesses. Fiber optic internet plans with affordable prices and the arrival of 5G in Brazil promise to germany business mailing listfurther boost the demand for this technology.
What is digital telephony?
"Unlike analog telephony, which requires a terminal connected to a PSTN, cloud telephony does not depend on physical facilities to function, since its entire process is carried out via the Internet. Through VOIP technology , voice is transformed into data, enabling its transmission using the network. This innovation, increasingly present in Brazilian businesses, brings with it several benefits, such as facilitating and practicality in increasing lines, using external applications, automatic service via IVR and much more.
It is very important that companies pay attention to their communication channels, as they are the gateway for new and potential customers, as well as a crucial area when it comes to loyalty .
With all these channels interconnected, it is possible to control, test and provide excellence in customer service, whether it be email, telephone or any other channel that your company opens in contact with its audience.
Below we have gathered the 4 main differences between the types of telephony and how they can be directly linked to the growth of your company.