Digital transformation is not static. It evolves every year with new technological advances and trends imposed by the market, society, etc. That is why we have chosen the six trends that define digitalization in 2023.
Digital transformation is an ongoing process that has accelerated in recent years thanks to technological advances and new societal needs. In recent years, we have seen significant changes in the way businesses and people interact with technology, and these trends will continue to evolve in 2023.
In this article, we will explore some of the key trends we expect to see this year. From artificial intelligence to automation, these trends are set to transform the way businesses and people interact.
1. Hiring of Artificial Intelligence services applied to Customer Service
The application of Artificial Intelligence in customer service paraguay phone number data offers great advantages for companies. Thanks to this technology, we can offer an automatic 24/7 service that immediately addresses customer demands.
Artificial Intelligence algorithms have the ability to listen to and interpret customer messages and offer a real-time response both via chat and over the phone with pre-recorded messages. It can even detect when the course of the conversation requires human intervention and request an agent to assist.
Machine learning also enables Artificial Intelligence to make predictions and anticipate user behavior in order to offer a more appropriate service and an even better customer experience.
All this technology means savings in resources, greater efficiency in conflict resolution and a more satisfactory experience for the customer.