If there are any questions via social media

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Respond quickly to avoid your prospect losing the mood to go on vacation. (8) Respond to negative responses and reviews What do you do when you receive a negative review from a guest staying at your resort? What if the review is written and published publicly on review websites like Tripadvisor or on certain blogs? Will you take legal action? Of course, first you need to read and understand the real situation .


Why did the customer give a negative review? Is the review really genuine or is amazon database the customer really bad-tempered, deliberately making up stories and acting unreasonable? Or the review is actually due to shortcomings at your resort. As a resort customer, I can accept any shortcomings or weaknesses found at the resort where I stay , as long as the management is honest, provides a proper explanation and strives to improve the weaknesses. There are several situations, which I can give examples of.


One day I was staying at H Benjamin Residence Mount Kinabalu. You can read here: Experience staying at H Benjamin Residence, Kundasang Among the negative reviews left by previous guests is that this place has a lot of insects! In my opinion, guests who make such comments are not rational because places like this, in highlands, mountains and close to forests, do have a lot of insects. We, as guests, are entering the natural habitat of these insects, not the other way around.