Effective response, regardless of channel : Customers are happier when their problem (or question) is solved (or answered) with a single contact , whenever possible. If you understand what your customers want and how they want it, you can optimize each channel for the most appropriate resolution.
The fundamentals above are a great starting oman telegram number database point for your strategy. Now let's look at channels from your perspective.
Channels from your point of view
We now include a summary of the main channel challenges that online store owners face, along with some tips. Then, we provide a template to get you started optimizing your strategy.
1. Email
You may already be using a tool like Mobile Service Cloud to manage your support emails. However, in our experience, many teams are still using Outlook (Exchange) or Gmail. Standard email clients can become a pain when you hit a growth curve.