You: I am calling with regards to an overdue bill.

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When the Customer Says Your Bill is Incorrect
You: Good Morning. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?

Sally: Yes, Sally here.


Sally: I have not belgium telegram paid because the bill is incorrect.

You: Okay. I am sorry to hear that the bill is incorrect. Can you please explain the problem in more detail?

Sally: (Explains the issue. If it is correct).

You: Apologies for the mistake. I am correcting the bill as we speak and will get back to you shortly.

OR

Sally: (Explains the issue. If she misunderstood).

You: Thank you for explaining the issue. However, you have misunderstood the details. (Explain the misunderstanding). I would appreciate it if you can process the bill as soon as possible. Can you make it now?

Sally: Yes.

You: Great. Looking forward to it.

4. The Customer Says Your Bill is Not Approved
You: Good Morning. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?

Sally: Yes, Sally here.

You: I am calling with regards to an overdue bill.

Sally: Unfortunately, the supervisor has not approved the bill yet.

You: Okay. I understand these things are out of your control. Does your supervisor have any queries regarding the bill?

Sally: Not to my knowledge.

You: Okay. If you can look into it, I would greatly appreciate that.

Sally: The supervisor is not in the office. But I will reach out to her ASAP.

You: I appreciate that. I will check with you soon. Have a great day ahead.

5. When Calling for the Second Collection Attempt
You: Good Afternoon. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?

Sally: Yes, Sally here.