On the one hand, doctors and healthcare

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Stakeholders on both sides of the divide continue to have concerns about the efficacy of the healthcare sector.

providers express f india telegram ears that an inadequate healthcare experience may lead to negative outcomes, ranging from poor patient satisfaction to a misunderstanding of healthcare treatments and low patient engagement. 2022 data from the Physicians Foundation indicates that most doctors don’t have enough time to get to the crux of the matter with their patients, including the social determinants of health, and health-related social needs. Other providers have complained of an inability to engage in shared decision-making with their patients, as they simply don’t have enough time.

At the patient end of the spectrum, consumers complain of feeling marginalized or alienated, in their dealings with healthcare professionals. A 2022 report from Ipsos and The Beryl Institute reveals that six in ten patients wish to know that their healthcare needs are being taken seriously, while 52% have said that it’s important to be treated with dignity and respect. Around half (46%) emphasized that they wish to be treated as human beings, rather than a set of symptoms or a diagnosis.

Clearly, there’s a communications gap between patients and healthcare providers, which compounds the operational difficulties that healthcare professionals and institutions also need to contend with.