What if you could solve your customers' problems before they even realize they have them?
Thanks to artificial intelligence and predictive technologies, this is entirely possible. So you need to implement more proactive services, at scale and with a human touch. thailand whatsapp data
The goal is not to replace human contact with the use of new technologies. These are used to improve customer service, by facilitating personalization while adding human information to interactions.
Concretely, it is possible to understand customer needs from an automated text conversation (e-learning). From this conversation, sales agents will be able to easily identify the services or products they will have to offer during direct customer contact.
This is also the case for predictive intelligence. According to the State of Service report, in 2020, nearly 51% of B2C customers and 75% of B2B customers will expect companies to be able to anticipate their needs. Thanks to anticipation, they will be able to provide relevant suggestions based on their past behaviors.
Smart technologies therefore transform the customer experience, but also have other benefits. Sales teams using this process obtain more engagement and motivation from their teams.
Thanks to artificial intelligence and predictive intelligence, they are more autonomous, and more proud to be able to respond quickly and in a personalized way to customer needs.