November News: What happens if we add fresh redirects to new distributions?

[ashammi228]

In November, our developers rolled out two releases, after which the capabilities of the Virtual PBX for distributing and forwarding calls increased significantly.


Distribute and rule
We have taught the Virtual PBX several more scenarios for automatic call distribution: by call number and by region.

Now it is possible to transfer each call from a new number to one branch of the script, for example, to the sales department, and all subsequent ones to another, say, to the service group.

This is convenient if you want to avoid forcing the client to listen to the telegram free number philippines voice menu and then choose one of its two options, but instead immediately direct his call to the required department.

The period during which the Virtual PBX will consider the request as primary can be set equal to any period, say, 1 month or a year.

The second added feature is the automatic distribution of a call from a subscriber in a certain region to a specified group of employees (or, more simply, to the corresponding territorial representative office of the company).

By the way, a new column, Subscriber Number Region , has appeared in the Calls report , and it is now more convenient to analyze where calls to the company come from.


Forwarding templates and more
Now you can select the settings for a group as a whole package. A sales department has been added in a new region or a store has started working at night - no problem, just select a preset template and specify the desired group of employees for it. And if necessary, the settings can be "finished with a file", which is a little, but faster than creating them from scratch.

We have also simplified adding a new employee to forwarding groups. If previously it was necessary to add him in each scenario, now a group is specified in the scenario. Having added a specialist to a group (or removed from it), we will automatically add (remove) him in each scenario.

An important improvement concerns load balancing with percentage distribution of calls. Now you can calculate statistics for all calls that used:

operation;
scenario;
number;
employee;
group.
Another new feature with percentage distribution: you can make an even distribution among all employees, regardless of how many numbers each of them has.

The next improvement will please those who needed to not transfer calls to specialists who had just finished a conversation for some time (for example, to enter information about the client into the CRM after the end of the conversation, and not during it, typing on the laptop keys, causing discomfort to the client). This is the ability to set a time interval after a call, during which the Virtual PBX will not disturb the employee.

In one line
Five-digit internal numbers have been introduced
Editing a group is possible directly in the Forwarding operation interface (you need to click on the pencil symbol)
Integration of UIS telephony with retailCRM really increases sales. Our client Pink Beauty shared their version on vc.ru