This will help you understand which customers

[Joywtome231]

Customer Retention Rate: The cost of retaining customers is lower than the cost of acquiring new ones. Even a small improvement can significantly increase profits.

Loyalty level: study the level of customer satisfaction with your products or services. It is important to collect as much data as possible and carefully analyze each review to understand what can be improved.

Customer Lifetime Value (CLV): are worth investing more in to get the most return.

Constantly study all the information you receive from your customers. This will allow you to quickly find problems and fix them.

Segment your customers
Next, you need to divide buyers into groups based on similar characteristics and uae phone number list interests. This will help marketers fine-tune promotion strategies and determine what needs more attention, such as interface design or user experience.

Learn to recognize the most valuable customers who bring in the most profit. When a company knows which customers are most important, it can focus its efforts on retaining them and increasing their satisfaction.

Optimize business processes
Analyze the entire customer journey from the first communication to after-sales service. Use special tools and CRM systems for this purpose, which allow you to collect all the data in one place. Optimizing processes will help improve interaction with customers and increase their satisfaction.

Always ask for feedback
Feedback is the key to successful customer centricity. A company should not only sell products or services, but also listen carefully to its customers.

Let's take Yandex GO, for example. In this service, a lot depends on user reviews: customers rate drivers on a five-point scale directly in the app.

If the rating is the highest, the app prompts customers to indicate what they particularly liked. If the rating is below five, the system prompts them to select possible reasons for dissatisfaction from a list. This approach to feedback helps the service maintain a high level of quality, since only the best employees remain on staff. And it lets customers know that their opinion is valuable and affects the work of the service.