How to Avoid Security Issues When Implementing Automation

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Automation has become a necessity across all major industries, taking business as usual to a new level, with bots and other solutions making traditionally labor-intensive customer service tasks more efficient. However, rushed or fragmented business processes can widen the attack surface and create unwanted cyber risks. Implementing automation requires proper preparation, serious investment, and a well-thought-out strategy to avoid security breaches and reputation-damaging mistakes, writes Fani Dasari, chief information security officer at HGS, on InformationWeek.

According to a recent study , most automation projects fail due to their complexity. The probability that they will reach the production stage is 50%. The vast majority of business leaders are dissatisfied with the speed of robotic process automation (RPA) implementation.

If companies are aware of and well prepared to algeria mobile database the obstacles that come with implementing an automation project, they can reap the benefits of automation without the security headaches. The first step is to build a solid foundation. Here are some considerations to help get you started:

Build on existing resources. Start with a strategy to expand customer-facing resources to train automation and reduce the cognitive load on valuable employees.

Choose the right partner. Find the right partner to support your internal teams. They can offer valuable process development experience.

Take small steps. Pilot each initiative related to the main project and advance the intelligent automation transformation through many small steps and victories.

Once the foundation is in place, security issues during and after deployment may come to the fore. Let's look at these issues in more detail.

A holistic approach - even without automating the entire process