Even with the various communication channel options, telephone contact remains one of the main customer service options. And with the advent of technology, the telephone system has reinvented itself and updated its way of operating in the market.
Today's telephone system offers much more than it did in the past. Companies that use telephone strategies in their activities have made great progress with digital telephony. Cost reduction and greater efficiency in deliveries saudi arabia companies email list were the goals behind developing these new customer communication strategies.
The infrastructure has changed a lot with the arrival of digital telephony! Traditional telephony relied on two fixed points via copper cables to transmit voice, while VoIP (Voice over Internet Protocol) uses data from the internet network to make calls. VoIP allows users greater mobility, allowing them to carry out conversations over greater distances and from any location.
"Digital telephony is cheaper than conventional telephony because, in addition to being made through an internet network, calls have reduced rates compared to conventional calls. Another economic benefit that digital telephony offers is installation and usability, which will be more advantageous for the company because it will not have to rely on a robust telephone system with a specific structure. One feature of digital telephony that greatly helps the company's performance is the ease of transferring calls within a company or even outside it.