Stay cohesive in your style – we recommend using ranking scale questions wherever possible and always using the same scale
Always give options – if you decide to opt for a multiple choice question, we recommend giving respondents the option to select others and add text themselves. You might be surprised by the ideas they have
Three of the best tools to carry out your customer survey SurveyMonkey
As one of the key players within the customer survey world, SurveyMonkey is a popular choice for many. They have over 200 editable pre-made survey templates that you can use for a wide range of surveys.
Typeform
Known for their aesthetically pleasing forms, Typeform has morocco rcs data taken customer surveys to the next level. They also have a free plan that is great for clubs and organisations.
Click here to find out more about Typeform
Google Forms
As with most Google products, Google Forms are reliable and functional. Used by businesses of all kinds, this popular choice is easy to create and distribute. Real-time response analysis can also be a great way to quickly view results.