From qualitative raw data to a brand new product feature. It can take some time for a customer's comment to become a new feature. Nevertheless, the process is worthwhile and, with a suitable online tool, is much easier than you might think.
As a company, it is important to regularly collect germany rcs data and evaluate customer feedback and to put the knowledge gained into practice. We have already explained in more detail how to measure and evaluate customer satisfaction in this article . There you will find information on the various methods that will help you to collect customer feedback. In particular, we have discussed an anonymous online survey.
The following article now refers to the special method of the in-depth interview. We also go into more detail about how the raw data obtained can actually be converted into actions and how different teams can use the same data in different ways. The whole thing works in just 3 steps.