Source: Berkeley Communications

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The key to communicating with consumers, especially if your business works with people from different countries, is to speak the customer’s language. This may seem obvious, but it is this approach that helps to establish a more personal and trusting connection.

Since communication most often takes hong kong telegram number database place online, the operator does not have the opportunity to translate the question or ask for help, which makes language proficiency a mandatory skill.

Voice communication


Clarity of speech is also important. Unlike text correspondence, where the message can be corrected, oral communication in real time requires clarity and precision. This is equally true for both calls and video conferences. However, in the case of video communication, a visual aspect is added: the employee represents the company not only with words, but also with his appearance and surroundings.

Although the remote work format softens the requirements for the background and interior, neatness and neutrality always play into the hands of a professional image.

Text communication
Text channels include chats, messengers, social networks and email. These channels are convenient, but require a quick response and adherence to the corporate style of communication. Messages in chats and messengers are processed first, followed by email.