Keep Customers Informed with Notifications

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API stands for Application Programming Interface, which is a set of protocols and tools that enables software applications to send and receive text messages programmatically. With the WhatsApp Business API, you can send notifications and reminders to customers and enhance their experience with your brand.

For example, you can set finland whatsapp number data WhatsApp notifications to send billing invoices or payment requests. Other notifications might include appointment reminders, the announcement of events (such as webinars or the release of instructional videos), and reporting on the delivery status of an order.

Centralize Essential Information
WhatsApp empowers consumers to seek out information and resources for themselves, So it’s a good idea to centralize the data and resources that your customers need, for easy access.

At one level, you can do this by providing a Frequently Asked Questions (FAQ) resource, knowledge base, or access to tutorials or “how to” guides.

If your organization deals with customer bookings, you can centralize this information as well. For example, KLM Royal Dutch Airlines sends all booking details to its customer’s WhatsApp number, and also sends electronic or e-boarding passes and other assets to make the travel experience more convenient and pleasurable for passengers.

Highlight Your Products and Services
You can use WhatsApp Business to create a catalog of your product and service portfolio. The platform offers a number of rich media options (audio, images, video, etc.) to assist in making this catalog more engaging to consumers.

Note that creating a catalog can have important implications for customer service. The presence of a product catalog can help provide context for customer questions about specific offerings. Sharing your product catalog or links to specific products is also a good way to assist customers looking for product recommendations..