What is the difference between live chat and chatbot?
Posted: Wed Jan 22, 2025 6:51 am
TABLE OF CONTENTS
The Benefits of Live Chat
The advantages of chatbots
What to choose: live chat or chatbot?
Chatbots and Live Chat: A Dynamic Combination
When you want to offer a chat service on a namibia telegram number database website, you have two options: live chat (where customers speak in real time with a sales representative or customer service department) or chatbots (where customers interact with a software that offers responses based on a pre-written script or a keyword-triggered flow or a specific purpose).
Artificial Intelligence (AI) Chatbots : Use Natural Language Processing (NLP) and machine learning to understand and analyze conversations with people and tailor responses using predefined responses, a database, or past customer conversations. These bots can even handle transactions.
In this article, we explore the benefits of live chat and chatbots and why you should consider both to meet your customers' needs. Let's get started!
What is the difference between live chat and chatbot?
Live chats are real-time conversations between an employee and a customer or contact at a company. Chatbots, on the other hand, initiate automated conversations between a potential or existing customer and software. They can answer a series of predefined questions, such as, "What are your hours of operation?" or "Do you deliver in the Bologna area?" More sophisticated AI chatbots can help customers with tasks such as renewing a membership, changing an address, or ordering food.
The Benefits of Live Chat
The advantages of chatbots
What to choose: live chat or chatbot?
Chatbots and Live Chat: A Dynamic Combination
When you want to offer a chat service on a namibia telegram number database website, you have two options: live chat (where customers speak in real time with a sales representative or customer service department) or chatbots (where customers interact with a software that offers responses based on a pre-written script or a keyword-triggered flow or a specific purpose).
Artificial Intelligence (AI) Chatbots : Use Natural Language Processing (NLP) and machine learning to understand and analyze conversations with people and tailor responses using predefined responses, a database, or past customer conversations. These bots can even handle transactions.
In this article, we explore the benefits of live chat and chatbots and why you should consider both to meet your customers' needs. Let's get started!
What is the difference between live chat and chatbot?
Live chats are real-time conversations between an employee and a customer or contact at a company. Chatbots, on the other hand, initiate automated conversations between a potential or existing customer and software. They can answer a series of predefined questions, such as, "What are your hours of operation?" or "Do you deliver in the Bologna area?" More sophisticated AI chatbots can help customers with tasks such as renewing a membership, changing an address, or ordering food.