Even in an adverse scenario, Agendor helped us grow, especially in terms of control and management over our sales and deliveries.
Agendor has brought organization to our sales processes. Before, everything was very scattered, and now we have a clear view of what is happening at each stage of the process. This has generated a lot of value for us.
With CRM we can predict whether the goal will be achieved or not, which allows us to make adjustments in advance.
Additionally, we are looking to further mail marketing to doctors integrate CRM with other departments, such as finance, so that decisions can be made more quickly and based on clear, unified data.
If you could give advice to someone who is starting to implement a CRM, what would it be?
MM: The most important thing is to remember that processes depend on people. Without people, any tool will not work.
My advice is to focus on people and discipline to ensure everything is implemented correctly.
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