Robotic systems can perform many functions similar to human ones: they can respond to requests, collect data, and overcome objections, all at a faster rate. When used correctly, they telegram thailand viral help reduce costs. In conditions of high volumes of work and limited time frames, such a tool becomes necessary.
The process of information processing by the robot occurs as follows:
recording a user's statement;
converting information into text;
search in the text for specific phrases or words embedded in the program;
Based on the data detected, the robot forms a response using either automatically generated speech or by playing a pre-prepared audio file.
Pre-loaded audio files are recordings created by the user for subsequent playback by the robot when a specific command is activated. The robot itself generates a sound sequence according to its built-in response algorithm.
Synthetic voice-over has its drawbacks: incorrect distribution of stress and intonation accents in dialogues. The robot needs additional time to respond - approximately 1-1.5 seconds longer than when using pre-recorded messages. In this regard, preference is often given to pre-recorded messages, and synthesis is used to insert variable information: customer name, dates, addresses, delivery information, etc.
The need to launch a robot, as with IVR, arises only when it is actually required to perform a certain function. It makes sense to start developing, configuring and implementing this complex technology only after analyzing statistical data and considering possible options and future use.
Once you find that a robot can do a certain job without harming other indicators, you should actively use it. However, if the use of automated systems leads to a decrease in the quality of service or negatively affects the brand's reputation, you should reconsider this approach.
There is no need to complicate the functioning of the robot.
The voice assistant industry is rapidly progressing. The robot's voice sounds almost like a human's, they can recognize the emotions of the interlocutor, and thanks to the use of heuristic algorithms, they are able to make decisions based on their own experience, and not just follow a given algorithm. However, when choosing the right technology, you should be guided solely by the needs of your project, since the presence of all advanced functions is often not necessary.
At the initial stages, do not forget to calculate the costs of support.
When choosing a robot, it is important not only to pay attention to its functionality, but also to consider the costs of its maintenance, including the expenses that will be required monthly. Maintenance work, such as adjusting the functionality, creating video materials, analyzing user feedback, requires significant time investment. It is necessary to decide who will perform these tasks.
Be prepared for the fact that developing the script will take a significant amount of time.
A robot requires much more detailed instructions than a human, including a wide range of possible scenarios. In case of unforeseen circumstances, the operator is able to adapt without additional instructions, but the robot must be trained in advance.
It is necessary to create a robot that resembles a human as much as possible.