On that day, you received an order and you prepared
Posted: Mon Jan 20, 2025 8:13 am
However, you don't need to be too afraid of dealing with negative reviews. We can't possibly satisfy everyone. Of course, no matter how good the service we offer, there will definitely be people who are dissatisfied. In this situation, we need to look again at what is the reason why the customer is not satisfied with the service we provide. Sometimes, we have given our best, but problems still occur even though the fault is not ours. But from the customer's side, he expects us to be able to control everything. For example, you sell products online.
the order on the same day. But unfortunately, the goods arrived late due to bc data vietnam a problem with the courier. When the goods arrive, the customer is dissatisfied and gives you a negative review. Meanwhile, the reason for the late arrival of the goods is another party, namely the courier company. But you are also to blame. However, there are also different situations, where a potential customer does not make a booking after reading a review, because the service you offer does not meet the criteria he wants .
Do you feel that the individual's action of canceling the booking is unreasonable? Actually, to me, that's a good thing. We accept the fact that the business we run is not for everyone. Everyone has different needs and wants, and we can't possibly satisfy everyone. What's more important is that we focus on the customer groups that are truly suited to the services we offer. It's better to have one customer cancel the booking from the beginning, than to have 9 customers who make a booking with us but end up being dissatisfied with the service we offer.
the order on the same day. But unfortunately, the goods arrived late due to bc data vietnam a problem with the courier. When the goods arrive, the customer is dissatisfied and gives you a negative review. Meanwhile, the reason for the late arrival of the goods is another party, namely the courier company. But you are also to blame. However, there are also different situations, where a potential customer does not make a booking after reading a review, because the service you offer does not meet the criteria he wants .
Do you feel that the individual's action of canceling the booking is unreasonable? Actually, to me, that's a good thing. We accept the fact that the business we run is not for everyone. Everyone has different needs and wants, and we can't possibly satisfy everyone. What's more important is that we focus on the customer groups that are truly suited to the services we offer. It's better to have one customer cancel the booking from the beginning, than to have 9 customers who make a booking with us but end up being dissatisfied with the service we offer.