How can we protect ourselves?
Posted: Sun Jan 19, 2025 4:51 am
Will it affect wholesale VoIP termination rates?
We have seen a rise in telecoms fraud affecting operators’ revenues. Attacks such as Voice fraud, SMS fraud, and IPX fraud target both operators and the businesses using them. The example hacking methods we describe would affect businesses and consumers although we shouldn’t rule out escalation into targeting operators.
Silvanovich submitted israel telegram the vulnerabilities as bugs, which were then fixed. So there is no immediate cause for alarm in the context of these specific cases. However, vigilance, as always, is vital to avoid bringing risk to business operations. Here are three suggestions for reducing risk:
Upgrade the VC tool to the latest security patch as soon as it becomes available. Developers are constantly fixing vulnerabilities and releasing them, so it’s critical to keep up to date
Train staff not to answer VC calls from unknown numbers. An incoming call is the natural entry point for a hacker
Use a firewall to protect VC communication
If you’re looking for a safe and secure video conferencing solution, try Huddle by Net2Phone. Huddle enables secure virtual face-to-face communications with people around the globe.
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A telephone contract is a long-term agreement: people don’t switch providers frequently, and it isn’t a decision that anyone takes lightly. A combination of loyalty and apprehension from consumers makes it difficult for VoIP providers to win new business.
As a telephony service, you need to be careful how you encourage customers to move from their current providers. There are new businesses starting up every day, but in order to effectively grow your customer base, you need to focus on more than just startups. And, therefore, you have to look for inorganic growth through these acquisitions.
The fear of losing an existing telephone number is a major factor that discourages people from switching telephony providers. Fortunately, thanks to VoIP technology, physical location is no longer a factor in phone number allocation and the right for customers to take their numbers with them when they switch providers is enshrined in law.
In order to combat this fear when trying to attract new customers, you need to build a script for your salesforce and Customer Service staff so that they are able to guide potential customers through the number porting process.
You should also have procedures in place to ensure that the number porting process runs as smoothly as possible. Delays in the transfer of a number give the customer more time to reconsider the switch to your services—and give the competitor an opportunity to fight back and come up with a counteroffer.
With this in mind, we’ve compiled a comprehensive guide to help you both attract and manage customers by improving your team’s knowledge of the number porting process.
Fact Check on the Number Porting Process
Your customers probably get caught out all the time when your staff is working through the phone number porting process. Unfortunately, standardized procedures and interaction scripts tend to stifle feedback.
We have seen a rise in telecoms fraud affecting operators’ revenues. Attacks such as Voice fraud, SMS fraud, and IPX fraud target both operators and the businesses using them. The example hacking methods we describe would affect businesses and consumers although we shouldn’t rule out escalation into targeting operators.
Silvanovich submitted israel telegram the vulnerabilities as bugs, which were then fixed. So there is no immediate cause for alarm in the context of these specific cases. However, vigilance, as always, is vital to avoid bringing risk to business operations. Here are three suggestions for reducing risk:
Upgrade the VC tool to the latest security patch as soon as it becomes available. Developers are constantly fixing vulnerabilities and releasing them, so it’s critical to keep up to date
Train staff not to answer VC calls from unknown numbers. An incoming call is the natural entry point for a hacker
Use a firewall to protect VC communication
If you’re looking for a safe and secure video conferencing solution, try Huddle by Net2Phone. Huddle enables secure virtual face-to-face communications with people around the globe.
Share this article
A telephone contract is a long-term agreement: people don’t switch providers frequently, and it isn’t a decision that anyone takes lightly. A combination of loyalty and apprehension from consumers makes it difficult for VoIP providers to win new business.
As a telephony service, you need to be careful how you encourage customers to move from their current providers. There are new businesses starting up every day, but in order to effectively grow your customer base, you need to focus on more than just startups. And, therefore, you have to look for inorganic growth through these acquisitions.
The fear of losing an existing telephone number is a major factor that discourages people from switching telephony providers. Fortunately, thanks to VoIP technology, physical location is no longer a factor in phone number allocation and the right for customers to take their numbers with them when they switch providers is enshrined in law.
In order to combat this fear when trying to attract new customers, you need to build a script for your salesforce and Customer Service staff so that they are able to guide potential customers through the number porting process.
You should also have procedures in place to ensure that the number porting process runs as smoothly as possible. Delays in the transfer of a number give the customer more time to reconsider the switch to your services—and give the competitor an opportunity to fight back and come up with a counteroffer.
With this in mind, we’ve compiled a comprehensive guide to help you both attract and manage customers by improving your team’s knowledge of the number porting process.
Fact Check on the Number Porting Process
Your customers probably get caught out all the time when your staff is working through the phone number porting process. Unfortunately, standardized procedures and interaction scripts tend to stifle feedback.