Additional features
Posted: Sun Jan 19, 2025 3:59 am
Porting numbers
Telephone subscribers must be allowed to port their numbers. This is defined in the Universal Services Directive of the European Union. For a business, it’s imperative that when changing supplier, existing numbers are retained. Those numbers are fixed in the documentation, on the Internet and in customers’ lists of contacts.
In the UK, Ofcom has set france telegram out the rules for providers when a subscriber wishes to port their numbers. It’s essential that a DID provider is able to not only follow the rules but to exceed expectations. The porting process should be as automated as possible, with electronic signatures and dedicated staff. The provider should see porting numbers as a priority and should be able to quote their typical and maximum porting times.
Support
An ITSP will have a contractual agreement with the client regarding the service level. In turn, the provider needs to reflect this in their SLA. They need to deliver support at the time that the client needs it, preferably 24×7 but at least throughout the client’s working day. The provider should have stats on how long it takes to resolve a technical issue and there must be an agreed escalation process for issues that have not been resolved quickly.
The provider may outsource their support to a low-cost centre. If this is the case, the SLA must be clear on the escalation route. It is pointless having a 24×7 front-end helpdesk if the second level or management are not at work during the client’s working day.
Providers differentiate themselves with additional features. They gain a competitive advantage by offering their own unique solutions. This may be a simple solution for billing clients, stronger security, conference calls or traffic analysis.
Choose wisely
For an ITSP, choosing a DID provider solely on cost would be a serious mistake. It’s essential to take a hard look at all the factors and make an informed choice.
Telephone subscribers must be allowed to port their numbers. This is defined in the Universal Services Directive of the European Union. For a business, it’s imperative that when changing supplier, existing numbers are retained. Those numbers are fixed in the documentation, on the Internet and in customers’ lists of contacts.
In the UK, Ofcom has set france telegram out the rules for providers when a subscriber wishes to port their numbers. It’s essential that a DID provider is able to not only follow the rules but to exceed expectations. The porting process should be as automated as possible, with electronic signatures and dedicated staff. The provider should see porting numbers as a priority and should be able to quote their typical and maximum porting times.
Support
An ITSP will have a contractual agreement with the client regarding the service level. In turn, the provider needs to reflect this in their SLA. They need to deliver support at the time that the client needs it, preferably 24×7 but at least throughout the client’s working day. The provider should have stats on how long it takes to resolve a technical issue and there must be an agreed escalation process for issues that have not been resolved quickly.
The provider may outsource their support to a low-cost centre. If this is the case, the SLA must be clear on the escalation route. It is pointless having a 24×7 front-end helpdesk if the second level or management are not at work during the client’s working day.
Providers differentiate themselves with additional features. They gain a competitive advantage by offering their own unique solutions. This may be a simple solution for billing clients, stronger security, conference calls or traffic analysis.
Choose wisely
For an ITSP, choosing a DID provider solely on cost would be a serious mistake. It’s essential to take a hard look at all the factors and make an informed choice.