You: I am calling with regards to an overdue bill.
Posted: Sat Jan 18, 2025 10:25 am
When the Customer Says Your Bill is Incorrect
You: Good Morning. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?
Sally: Yes, Sally here.
Sally: I have not belgium telegram paid because the bill is incorrect.
You: Okay. I am sorry to hear that the bill is incorrect. Can you please explain the problem in more detail?
Sally: (Explains the issue. If it is correct).
You: Apologies for the mistake. I am correcting the bill as we speak and will get back to you shortly.
OR
Sally: (Explains the issue. If she misunderstood).
You: Thank you for explaining the issue. However, you have misunderstood the details. (Explain the misunderstanding). I would appreciate it if you can process the bill as soon as possible. Can you make it now?
Sally: Yes.
You: Great. Looking forward to it.
4. The Customer Says Your Bill is Not Approved
You: Good Morning. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?
Sally: Yes, Sally here.
You: I am calling with regards to an overdue bill.
Sally: Unfortunately, the supervisor has not approved the bill yet.
You: Okay. I understand these things are out of your control. Does your supervisor have any queries regarding the bill?
Sally: Not to my knowledge.
You: Okay. If you can look into it, I would greatly appreciate that.
Sally: The supervisor is not in the office. But I will reach out to her ASAP.
You: I appreciate that. I will check with you soon. Have a great day ahead.
5. When Calling for the Second Collection Attempt
You: Good Afternoon. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?
Sally: Yes, Sally here.
You: Good Morning. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?
Sally: Yes, Sally here.
Sally: I have not belgium telegram paid because the bill is incorrect.
You: Okay. I am sorry to hear that the bill is incorrect. Can you please explain the problem in more detail?
Sally: (Explains the issue. If it is correct).
You: Apologies for the mistake. I am correcting the bill as we speak and will get back to you shortly.
OR
Sally: (Explains the issue. If she misunderstood).
You: Thank you for explaining the issue. However, you have misunderstood the details. (Explain the misunderstanding). I would appreciate it if you can process the bill as soon as possible. Can you make it now?
Sally: Yes.
You: Great. Looking forward to it.
4. The Customer Says Your Bill is Not Approved
You: Good Morning. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?
Sally: Yes, Sally here.
You: I am calling with regards to an overdue bill.
Sally: Unfortunately, the supervisor has not approved the bill yet.
You: Okay. I understand these things are out of your control. Does your supervisor have any queries regarding the bill?
Sally: Not to my knowledge.
You: Okay. If you can look into it, I would greatly appreciate that.
Sally: The supervisor is not in the office. But I will reach out to her ASAP.
You: I appreciate that. I will check with you soon. Have a great day ahead.
5. When Calling for the Second Collection Attempt
You: Good Afternoon. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?
Sally: Yes, Sally here.