THE 7 KEY FIGURES OF CUSTOMER RELATIONS
Posted: Thu Jan 16, 2025 9:21 am
Referring to figures provided by RingLead, 74% of companies using a CRM report benefiting from better access to their customer data. Harvard Business Review confirms this, announcing that companies offering tutorials or product guides will be able to reduce customer churn by 6%.
As for Easiware, transforming customer dissatisfaction into a good experience would increase their loyalty by 30 to 50%. spain whatsapp data
TechnewsWorld reports that CRM increases customer satisfaction by 66% and that using a CRM can improve customer service performance by 72%.
We can also take as a reference the figures provided by Aberdeen. 89% of companies that have implemented an omnichannel strategy retain 89% of their customers. For those that have not adopted this strategy, the retention rate is 33%.
Finally, Harvard Business Review emphasizes that using a CRM can generate a significant ROI of over 100%.In view of these numerous studies, we can affirm that the success of companies will have to rely on customer satisfaction. This satisfaction will have to affect both former customers and potential prospects.
These studies show that to succeed, companies must focus on satisfying their old customers but also on finding new prospects. It is in satisfying existing customers that the best return on investment is found.
As for Easiware, transforming customer dissatisfaction into a good experience would increase their loyalty by 30 to 50%. spain whatsapp data
TechnewsWorld reports that CRM increases customer satisfaction by 66% and that using a CRM can improve customer service performance by 72%.
We can also take as a reference the figures provided by Aberdeen. 89% of companies that have implemented an omnichannel strategy retain 89% of their customers. For those that have not adopted this strategy, the retention rate is 33%.
Finally, Harvard Business Review emphasizes that using a CRM can generate a significant ROI of over 100%.In view of these numerous studies, we can affirm that the success of companies will have to rely on customer satisfaction. This satisfaction will have to affect both former customers and potential prospects.
These studies show that to succeed, companies must focus on satisfying their old customers but also on finding new prospects. It is in satisfying existing customers that the best return on investment is found.