A quick tip on customer service messages
Posted: Tue Jan 07, 2025 7:26 am
How to use automatic replies and quick templates? Set content for each stage of the customer service journey and make sure your template includes the following to increase the effectiveness of your responses and reduce workload:
Simple, basic questions: such as product information and counter location
FAQ template: such as instructions for use, you can also provide links, user manuals, teaching articles, etc. for customers to check by themselves.
Event question templates: Regularly update your templates to correspond to new schedules and discount activities to ensure they are up to date and effective
Provide quick solutions: If it is a common technical product problem, provide a quick solution first, and if it goes well, you will not need to contact a specialist again.
Template classification function: Create classification oman whatsapp phone number groups according to different topics or questions, so that your team can easily find the corresponding templates and improve response speed, such as templates about order status, etc.
How does the industry use it? See 8more examples
8more, Taiwan's first white fungus specialty store, has been established in 2013. With outstanding results both offline and online, it currently has 3 directly-operated stores, more than 25 distribution stores, and a monthly sales of up to 4,000 to 6,000 brands. With the search volume and the accumulation of 70,000 friends on the official LINE account, LINE OA is regarded as a marketing platform and an important channel for communicating with customers, answering questions, and selling online.
Let’s take a look at how 8more uses Crescendo Labs’ all-round marketing platform MAAC and dialogue interaction platform CAAC to improve customer service response efficiency.
Simple, basic questions: such as product information and counter location
FAQ template: such as instructions for use, you can also provide links, user manuals, teaching articles, etc. for customers to check by themselves.
Event question templates: Regularly update your templates to correspond to new schedules and discount activities to ensure they are up to date and effective
Provide quick solutions: If it is a common technical product problem, provide a quick solution first, and if it goes well, you will not need to contact a specialist again.
Template classification function: Create classification oman whatsapp phone number groups according to different topics or questions, so that your team can easily find the corresponding templates and improve response speed, such as templates about order status, etc.
How does the industry use it? See 8more examples
8more, Taiwan's first white fungus specialty store, has been established in 2013. With outstanding results both offline and online, it currently has 3 directly-operated stores, more than 25 distribution stores, and a monthly sales of up to 4,000 to 6,000 brands. With the search volume and the accumulation of 70,000 friends on the official LINE account, LINE OA is regarded as a marketing platform and an important channel for communicating with customers, answering questions, and selling online.
Let’s take a look at how 8more uses Crescendo Labs’ all-round marketing platform MAAC and dialogue interaction platform CAAC to improve customer service response efficiency.