The 5 best Web Help Desks on the market
Posted: Sat Dec 28, 2024 9:14 am
There are many help desk websites available in the market that can help you manage your business processes. However, today, we are going to recommend you the top 5 web help desks for growing businesses.
Best Support Websites for Business
A) Callbell
Callbell is one of the best online help desk tools for how to use the rcs database for direct marketing multichannel communication, support and sales. Not only because the price is very generous. But also because the platform is easy to use, intuitive and efficient. In addition, it allows you to use multiple support channels such as Telegram, Instagram, Messenger and WhatsApp .
The platform is designed and optimized for sales teams, back office support, and customer service, which allows for a better user experience. It offers agent metrics, business metrics, many features for sales teams, support, customer service, and much more.
Finally, Callbell’s support is excellent. They are very friendly and respond to their customers quickly, even within minutes. This is undoubtedly one of the best options available to you when it comes to web help desk platforms.
Some features:
1) Multi-channel support (including WhatsApp)
2) Multi-agent functionality
3) Automatic routing
4) Integrated CRM
5) Public API
6) Specialized metrics for sales and support teams
7) Mobile application
Zendesk
B) Zendesk
Zendesk is acustomer support and web help desk toolthat allows you to connect your agents with customers through multiple channels, so they can take care of them from the same platform without having to log into the instant messaging application.
What's more, you can track all your operators' activities to assess each operator's daily or monthly performance, message metrics, and customer satisfaction.
Some of these features are:
1) Customizable views
2) Self-service options
3) Integrated voice software
4) Analysis and reporting
5) Live Chat and Messaging
6) Collaboration tools
7) API, SDK, Application Integrations
Salesforce
C) Salesforce Service Cloud
The Salesforce Cloud Service help desk web service style is definitely essential for companies that prefer something robust and complete. This tool allows you to automate a large part of your activity. This way, you can handle all the requests you receive daily and make your agents' work easier. It also has very interesting advanced analytics that help you scale your campaigns and business.
One thing you need to keep in mind is that this tool is expensive. Therefore, it will be necessary to have a good budget before acquiring the benefits.
Some features are:
1) General business management
2) Automatic workflows
3) Webhooks, SDKs and APIs
4) Third-party integrations
5) Omnichannel routing
6) Analytics
7) Remote access
Zohodesk
D) Zoho Desk
Offering web help desk-style customer service , Zoho is a leading platform for cloud tools. In short, it allows you to receive and respond to messages and tickets quickly through its specialized platform, without interrupting your flow. All this is done by collecting data from your customers and generating reports in real time.
While Zoho is a very interesting platform and has many features, it also offers different plans for the needs of its users. There is a free plan for up to 3 users, then a pro plan and finally a more specialized business plan for companies with higher requirements.
Some of these features are:
1) Help Center
2) Customer evaluation
3) Reports and dashboards
4) Ability to share incidents
5) Scheduled reports
Freshdesk
E) Freshdesk
Developed for a quick and code-free implementation, Freshdesk , is a very practical and efficient tool that helps companies improve processes and communication with customers online. One of the most visualized features is the artificial intelligence that its service has for recommendations based on the data collected. In addition, its platform is multichannel and multiplatform.
If you like this tool, you can try it for 21 days in its free version. However, there are paid plans for small and large businesses, ranging from $18 to $95 and more per month.
Some features are:
1) Reports and analyses.
2) Mobile application
3) Service catalog
4) Workflow
5) Service level management
6) Chatbot
Best Support Websites for Business
A) Callbell
Callbell is one of the best online help desk tools for how to use the rcs database for direct marketing multichannel communication, support and sales. Not only because the price is very generous. But also because the platform is easy to use, intuitive and efficient. In addition, it allows you to use multiple support channels such as Telegram, Instagram, Messenger and WhatsApp .
The platform is designed and optimized for sales teams, back office support, and customer service, which allows for a better user experience. It offers agent metrics, business metrics, many features for sales teams, support, customer service, and much more.
Finally, Callbell’s support is excellent. They are very friendly and respond to their customers quickly, even within minutes. This is undoubtedly one of the best options available to you when it comes to web help desk platforms.
Some features:
1) Multi-channel support (including WhatsApp)
2) Multi-agent functionality
3) Automatic routing
4) Integrated CRM
5) Public API
6) Specialized metrics for sales and support teams
7) Mobile application
Zendesk
B) Zendesk
Zendesk is acustomer support and web help desk toolthat allows you to connect your agents with customers through multiple channels, so they can take care of them from the same platform without having to log into the instant messaging application.
What's more, you can track all your operators' activities to assess each operator's daily or monthly performance, message metrics, and customer satisfaction.
Some of these features are:
1) Customizable views
2) Self-service options
3) Integrated voice software
4) Analysis and reporting
5) Live Chat and Messaging
6) Collaboration tools
7) API, SDK, Application Integrations
Salesforce
C) Salesforce Service Cloud
The Salesforce Cloud Service help desk web service style is definitely essential for companies that prefer something robust and complete. This tool allows you to automate a large part of your activity. This way, you can handle all the requests you receive daily and make your agents' work easier. It also has very interesting advanced analytics that help you scale your campaigns and business.
One thing you need to keep in mind is that this tool is expensive. Therefore, it will be necessary to have a good budget before acquiring the benefits.
Some features are:
1) General business management
2) Automatic workflows
3) Webhooks, SDKs and APIs
4) Third-party integrations
5) Omnichannel routing
6) Analytics
7) Remote access
Zohodesk
D) Zoho Desk
Offering web help desk-style customer service , Zoho is a leading platform for cloud tools. In short, it allows you to receive and respond to messages and tickets quickly through its specialized platform, without interrupting your flow. All this is done by collecting data from your customers and generating reports in real time.
While Zoho is a very interesting platform and has many features, it also offers different plans for the needs of its users. There is a free plan for up to 3 users, then a pro plan and finally a more specialized business plan for companies with higher requirements.
Some of these features are:
1) Help Center
2) Customer evaluation
3) Reports and dashboards
4) Ability to share incidents
5) Scheduled reports
Freshdesk
E) Freshdesk
Developed for a quick and code-free implementation, Freshdesk , is a very practical and efficient tool that helps companies improve processes and communication with customers online. One of the most visualized features is the artificial intelligence that its service has for recommendations based on the data collected. In addition, its platform is multichannel and multiplatform.
If you like this tool, you can try it for 21 days in its free version. However, there are paid plans for small and large businesses, ranging from $18 to $95 and more per month.
Some features are:
1) Reports and analyses.
2) Mobile application
3) Service catalog
4) Workflow
5) Service level management
6) Chatbot