That affect the supply and distribution of water and energy passenger transport telephony banking and . Postal services companies that offer this basic service of general interest and when it comes . To incidents related to the supply of the service must have a free customer service . Channel during the hours of the day and every day of the year the establishment . Of a maximum of business days for the resolution of claims queries complaints or incidents . to a basic or continuity service the .
Company must respond within two 99 acres data hours regarding the cause of the problem and the estimated . Time for restoration of the service guarantee by the company that of calls are answered . On average in a time less than minutes right of the user to demand human . Attention if wants to talk to a person which means that companies will not be . Able to use a chatbot solution exclusively to serve their customers on the part of . The companies guarantee of accessibility to their customer services to those people who are vulnerable .
Consumers mainly to the disabled or elderly people how will companies adapt to the new . Customer service law it is still early to draw conclusions as we have been able . To do with the telecommunications law but companies are already beginning to define their strategies . To improve the experience of the client and comply with the new regulations adapting your . Processes internal thanks to the work of its user and business expert teams to comply . With legal requirements and improve customer satisfaction digitizing the customer experience through the implementation of .