The budget was constantly invested in the installation
Posted: Sat Feb 22, 2025 3:50 am
They did not want to spend a large budget on purchasing and setting up additional equipment. In addition, after the IP-PBX was installed, it had become outdated, and there were not enough technical specialists to improve it. The company approached us to find a solution to compare the capabilities of our and their own systems and evaluate whether it was worth replacing the current PBX with a virtual one. Finding a solution The solution developed for the client must include maximum telephony functionality. However, the company's management was not ready to give up its own IP telephony for the main office. and maintenance of the system, and the system was largely modified to meet the individual needs of the company.
We proposed to use a compromise option, combining sweden cell phone number list the capabilities of our own and Virtual PBX into a single system with a common numbering plan. This will solve several problems: It will be possible to quickly connect telephony to a new office without spending the budget on purchasing and setting up equipment and the work of your own technical specialist; If necessary, the Virtual PBX can be quickly scaled, increasing the number of call center employees; The telephony of the entire company will receive additional capabilities, and specialists in both departments will be able to use the maximum modern functionality of the Virtual PBX without losing the old capabilities. At the same time, which was extremely important for the client, a single common numbering plan will be in effect.
The company's phone number will be preserved, and clients will be able to call it and immediately (or through the secretary) dial the employee's short number, no matter what department he works in. All calls from employees within the company, even to another office, will also be via short numbers. This, in the opinion of our client, will help to unite the team regardless of distance. At the same time, incoming calls from clients will be distributed according to a single algorithm prescribed in the system, without division into IP and Virtual PBX. For each call, connected functions will be in effect, for example, a voice menu, call recording and many others. All this will allow us to create a single convenient telephony system in such a way as to take the best from the existing telephony and add new features to it at minimal cost.
We proposed to use a compromise option, combining sweden cell phone number list the capabilities of our own and Virtual PBX into a single system with a common numbering plan. This will solve several problems: It will be possible to quickly connect telephony to a new office without spending the budget on purchasing and setting up equipment and the work of your own technical specialist; If necessary, the Virtual PBX can be quickly scaled, increasing the number of call center employees; The telephony of the entire company will receive additional capabilities, and specialists in both departments will be able to use the maximum modern functionality of the Virtual PBX without losing the old capabilities. At the same time, which was extremely important for the client, a single common numbering plan will be in effect.
The company's phone number will be preserved, and clients will be able to call it and immediately (or through the secretary) dial the employee's short number, no matter what department he works in. All calls from employees within the company, even to another office, will also be via short numbers. This, in the opinion of our client, will help to unite the team regardless of distance. At the same time, incoming calls from clients will be distributed according to a single algorithm prescribed in the system, without division into IP and Virtual PBX. For each call, connected functions will be in effect, for example, a voice menu, call recording and many others. All this will allow us to create a single convenient telephony system in such a way as to take the best from the existing telephony and add new features to it at minimal cost.