Complaints and new conditions for returning goods
Posted: Sun Feb 16, 2025 5:32 am
If the product has only been on the market for a short time, its lowest price since the start of sales can be stated. The same conditions apply in the case of continuous price reductions. The exception applies only to perishable goods or goods with a short shelf life , such as food.
The standard two-year warranty period remains the same. In the event of a defect in a given product, it was always assumed that the customer purchased the goods already damaged. On the contrary, the seller tried to prove to the customer that the defect only occurred during use, which is difficult to prove in practice. The period for complaints is increased from 6 to 12 months with the new legislation . According to the new regulations, stores must handle each complaint within 30 days .
Some customers have so far abused the possibility of returning goods within 14 days , especially for fashion products. For example, they used the purchased product only for a certain occasion, and then returned Taiwan WhatsApp Number Data it again at the original price. Based on the new conditions, similar cases are no longer possible. If the returned product shows signs of use, the seller automatically has the right to refund the buyer only part of the original price .
4.Cart and submit button
During online shopping, there were often situations where customers had pre-ticked boxes in their cart that obliged them to purchase additional services and small goods that were very easily overlooked. These were mainly extended warranties or additional assortments to the purchased goods. The new legislation emphasizes that each such additional purchase should be made without pressure on the buyer .
Another change concerns the very conclusion of shopping in e-shops . The button used for final order confirmation and payment must make it clear that this is indeed the final step, obliging the customer to purchase. Under the new rules, this button must contain the text " Order obliging to pay " instead of standard variants such as " Buy ", " Pay ", etc. The ordering process should also include a call to review the order .
The standard two-year warranty period remains the same. In the event of a defect in a given product, it was always assumed that the customer purchased the goods already damaged. On the contrary, the seller tried to prove to the customer that the defect only occurred during use, which is difficult to prove in practice. The period for complaints is increased from 6 to 12 months with the new legislation . According to the new regulations, stores must handle each complaint within 30 days .
Some customers have so far abused the possibility of returning goods within 14 days , especially for fashion products. For example, they used the purchased product only for a certain occasion, and then returned Taiwan WhatsApp Number Data it again at the original price. Based on the new conditions, similar cases are no longer possible. If the returned product shows signs of use, the seller automatically has the right to refund the buyer only part of the original price .
4.Cart and submit button
During online shopping, there were often situations where customers had pre-ticked boxes in their cart that obliged them to purchase additional services and small goods that were very easily overlooked. These were mainly extended warranties or additional assortments to the purchased goods. The new legislation emphasizes that each such additional purchase should be made without pressure on the buyer .
Another change concerns the very conclusion of shopping in e-shops . The button used for final order confirmation and payment must make it clear that this is indeed the final step, obliging the customer to purchase. Under the new rules, this button must contain the text " Order obliging to pay " instead of standard variants such as " Buy ", " Pay ", etc. The ordering process should also include a call to review the order .