This is how the custom integration for request notifications works
Posted: Wed Feb 12, 2025 10:50 am
Custom integrations
If you want to connect some other services to "Pachka", there is a bot platform for this. Right inside the messenger, you can create and configure a bot to make a connection with another application.
Messages sent and received from third-party services will be sent from the bot you create.
There are two ways to do this: via Webhook or API.
Webhook
A webhook is a way to send notifications about what has happened in a particular system using the HTTP protocol. A webhook can be incoming or outgoing. Incoming allows you to receive messages, and outgoing allows you to send messages.
Example of messenger integration with Jira
Both incoming and outgoing Webhooks are supported in the Pack. For successful setup, it is important that the service you want to integrate also supports both types.
Most modern services support both types of Webhook: AmoCRM, Jira, Bitrix and lithuania phone number list many other services can be easily connected to the messenger. You can find out whether Webhook is supported by a specific service on its website in the integrations section.
API
It happens that the service does not support Webhook or this integration method does not solve your problems because it requires fine-tuning. Then you can connect it to the "Pachka" via API, if this is provided by the developers.
This is more complicated than Webhook because you have to write the program yourself. API connection can be used not only for sending notifications, but also for closer integration. For example, to set tasks in the task manager via messenger or for even more rare scenarios - everything is limited only by the imagination of the developers.
"Pachka" constantly updates its API and documentation on its use, so the developers have already thought of all the common and obvious connections for you. Most often, it is enough to follow the steps according to the already written instructions to connect almost any service.
If you want to connect some other services to "Pachka", there is a bot platform for this. Right inside the messenger, you can create and configure a bot to make a connection with another application.
Messages sent and received from third-party services will be sent from the bot you create.
There are two ways to do this: via Webhook or API.
Webhook
A webhook is a way to send notifications about what has happened in a particular system using the HTTP protocol. A webhook can be incoming or outgoing. Incoming allows you to receive messages, and outgoing allows you to send messages.
Example of messenger integration with Jira
Both incoming and outgoing Webhooks are supported in the Pack. For successful setup, it is important that the service you want to integrate also supports both types.
Most modern services support both types of Webhook: AmoCRM, Jira, Bitrix and lithuania phone number list many other services can be easily connected to the messenger. You can find out whether Webhook is supported by a specific service on its website in the integrations section.
API
It happens that the service does not support Webhook or this integration method does not solve your problems because it requires fine-tuning. Then you can connect it to the "Pachka" via API, if this is provided by the developers.
This is more complicated than Webhook because you have to write the program yourself. API connection can be used not only for sending notifications, but also for closer integration. For example, to set tasks in the task manager via messenger or for even more rare scenarios - everything is limited only by the imagination of the developers.
"Pachka" constantly updates its API and documentation on its use, so the developers have already thought of all the common and obvious connections for you. Most often, it is enough to follow the steps according to the already written instructions to connect almost any service.