Collecting feedback is necessary because
Posted: Wed Feb 12, 2025 9:28 am
It contains valuable information for the marketer, namely:
responds to reasonable consumer requests, focusing on which we improve the quality of the services provided;
helps to identify dissatisfied users and react in time to prevent them from leaving;
allows you to put together a strong portfolio of positive reviews that is attractive to new customers.
Questions we ask our clients
What problems brought you to us?
What are the positive aspects of our cooperation?
How could we help your business?
What else can be improved?
What problems arise during the period South Africa cell phone number list of joint work with us?
Would you recommend our company to your friends and acquaintances?
A similar survey can be organized in Google Forms, in which format clients will fill out answers. A phone call supplements the collected statistics by answering additional leading questions. If such contact is practiced, it is preferable as more informative and faster.
A recording of the conversation will also be useful. Listening to it in a work environment will help you thoroughly rethink what was said.
If you disappear for a while, you will disappear completely.
The ethical norms of the business world oblige us to always be in touch. We must respond to received messages in a timely manner, regularly but without obsessive zeal post publications, warn about every force majeure that occurs.
We must understand that our constant presence is not a matter of premium service status, but a strategic necessity.
Instead of an epilogue
Believe it or not, sometimes, to keep a client, it's enough to do your job normally and be connected at the right moment.
responds to reasonable consumer requests, focusing on which we improve the quality of the services provided;
helps to identify dissatisfied users and react in time to prevent them from leaving;
allows you to put together a strong portfolio of positive reviews that is attractive to new customers.
Questions we ask our clients
What problems brought you to us?
What are the positive aspects of our cooperation?
How could we help your business?
What else can be improved?
What problems arise during the period South Africa cell phone number list of joint work with us?
Would you recommend our company to your friends and acquaintances?
A similar survey can be organized in Google Forms, in which format clients will fill out answers. A phone call supplements the collected statistics by answering additional leading questions. If such contact is practiced, it is preferable as more informative and faster.
A recording of the conversation will also be useful. Listening to it in a work environment will help you thoroughly rethink what was said.
If you disappear for a while, you will disappear completely.
The ethical norms of the business world oblige us to always be in touch. We must respond to received messages in a timely manner, regularly but without obsessive zeal post publications, warn about every force majeure that occurs.
We must understand that our constant presence is not a matter of premium service status, but a strategic necessity.
Instead of an epilogue
Believe it or not, sometimes, to keep a client, it's enough to do your job normally and be connected at the right moment.