Why this is important

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Ambiguous terms or lack of clear policies can lead to customer dissatisfaction and legal challenges.

Risks: Legal disputes, negative reviews, and potential loss of customers.

Three tips to avoid this mistake:
Draft clear, fair contracts and warranties for your products or services.
Display your policies prominently and ensure customers acknowledge them.
Periodically review and update terms based on feedback and industry standards.
Key insight:
Transparent customer agreements build trust. Set them up and uphold them for malaysia rcs data lasting loyalty and fewer disputes.


15. Not planning for potential business disputes
Business disputes, both internal and external, are inevitable. Failing to anticipate them can leave you unprepared.

For example, let’s assume two co-founders of a digital marketing agency disagree on business direction. Without a prior agreement, this can lead to a paralyzing standoff. Or, assume a spa enters a verbal agreement with a supplier. When the supplier fails to deliver, the spa has no legal recourse.