Important rules for responding to negativity
Posted: Mon Jan 27, 2025 5:06 am
And always remember that social media is a two-way communication. Respond to all comments, messages, and requests from your audience, and maintain interaction. This can even be your reaction in the form of an emoticon or the word "thank you."
If you ignore comments or messages, you may lose the trust of your audience.
And one more small nuance. When people ask for the price in the comments, and the owner or SMM manager replies: “we wrote the price in direct”, it’s just infuriating. Answer about the cost of the product or service directly thailand rcs data in the comments, because those who want to buy will not buy after such communication. If you just want to be talked to in the comments, ask the right questions, but don’t collect comments under the post: “price? price? price? what price?”.
If your price actually depends on many factors, write in the comments like this: “Good afternoon! We can’t tell you the full price right now. The price depends on such and such factors, but the minimum price is so many hryvnias.” And that’s it, the person will have a clear idea of what to start from. And then send them a direct message and ask a specific question: “Do you want to order? Do you want to clarify?” etc.
Rules for responding to negativity on social media
To summarize
So, to summarize. When promoting a business through social networks, you can make mistakes in strategy, content, analytics, targeting, and communications. Of course, there are more than 10 mistakes. Today we have considered only the most popular ones.
If you ignore comments or messages, you may lose the trust of your audience.
And one more small nuance. When people ask for the price in the comments, and the owner or SMM manager replies: “we wrote the price in direct”, it’s just infuriating. Answer about the cost of the product or service directly thailand rcs data in the comments, because those who want to buy will not buy after such communication. If you just want to be talked to in the comments, ask the right questions, but don’t collect comments under the post: “price? price? price? what price?”.
If your price actually depends on many factors, write in the comments like this: “Good afternoon! We can’t tell you the full price right now. The price depends on such and such factors, but the minimum price is so many hryvnias.” And that’s it, the person will have a clear idea of what to start from. And then send them a direct message and ask a specific question: “Do you want to order? Do you want to clarify?” etc.
Rules for responding to negativity on social media
To summarize
So, to summarize. When promoting a business through social networks, you can make mistakes in strategy, content, analytics, targeting, and communications. Of course, there are more than 10 mistakes. Today we have considered only the most popular ones.