5 Techniques To Make You Sound More Natural On the Phone
Posted: Sun Jan 26, 2025 9:38 am
Always use the prospect’s first name.
I know that there are two schools of thought on this, one being that you should show respect for someone you don’t know and use either Mr. or Mrs., but I don’t agree.
I think you can show respect for someone by being courteous and professional. And I think you’re going to make a lot more progress if you use a person’s first name.
First, by using a person’s first name you aren’t immediately signaling that you’re a salesperson! I mean how do you feel when someone you don’t know calls you and addresses you by “Mr.” or “Mrs.”?
Second, everyone likes the sound of their own name. In switzerland telegram data fact, psychologists have found that everyone’s favorite word is their first name! By starting with that you are immediately making a personal connection with your stakeholder.
Be polite.
You’d be surprised by how many sales reps still try to trick or get around gatekeepers and assistants, and how many are rude in doing so. Always, always use please and thank you when speaking with anyone over the phone (or in-person for that matter).
Words like “please” and “thank you” go a long way when trying to make a connection with a prospect, and they work especially well when you’re trying to get through to a prospect. Examine your current scripts and do all you can to insert the proper courtesies wherever you can.
Be brief.
Most reps go into pitch mode the moment they reach their prospect. So it’s no surprise they can’t wait to get them off the phone. I review scripts all the time that essentially read the company’s brochure to the prospect the moment they reach them.
You can turn that around and sound so much better by briefly delivering your presentation and checking in with your prospect.
For example: “Briefly, (prospect), the reason I’m calling is that we’ve been working with many companies like yours, and I just wanted to see if we can help you as well. Can I ask you just a couple of questions to see if we’d be a fit for you as well?”
I know that there are two schools of thought on this, one being that you should show respect for someone you don’t know and use either Mr. or Mrs., but I don’t agree.
I think you can show respect for someone by being courteous and professional. And I think you’re going to make a lot more progress if you use a person’s first name.
First, by using a person’s first name you aren’t immediately signaling that you’re a salesperson! I mean how do you feel when someone you don’t know calls you and addresses you by “Mr.” or “Mrs.”?
Second, everyone likes the sound of their own name. In switzerland telegram data fact, psychologists have found that everyone’s favorite word is their first name! By starting with that you are immediately making a personal connection with your stakeholder.
Be polite.
You’d be surprised by how many sales reps still try to trick or get around gatekeepers and assistants, and how many are rude in doing so. Always, always use please and thank you when speaking with anyone over the phone (or in-person for that matter).
Words like “please” and “thank you” go a long way when trying to make a connection with a prospect, and they work especially well when you’re trying to get through to a prospect. Examine your current scripts and do all you can to insert the proper courtesies wherever you can.
Be brief.
Most reps go into pitch mode the moment they reach their prospect. So it’s no surprise they can’t wait to get them off the phone. I review scripts all the time that essentially read the company’s brochure to the prospect the moment they reach them.
You can turn that around and sound so much better by briefly delivering your presentation and checking in with your prospect.
For example: “Briefly, (prospect), the reason I’m calling is that we’ve been working with many companies like yours, and I just wanted to see if we can help you as well. Can I ask you just a couple of questions to see if we’d be a fit for you as well?”