Proportion of chatbot usage scenarios

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1.
In an era that emphasizes efficiency, consumers hope that brands can serve them as soon as possible and answer their questions as soon as possible. Therefore, many brands use chatbots as customer service systems that can quickly respond to frequently asked questions, interact with customers instantly, improve ig phone number data customer experience, and reduce reliance on real-person customer service. You can think of the following items as chatbot services:

Basic business information
Product/Service Information
Purchase/reservation information
After-sales service
FAQ FAQ


2. Improve social interaction
On social platforms, brands can interact more closely with users through chatbots.