Innovation and competitiveness:

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Customer experience optimization: Through digital services, such as mobile apps, online customer service platforms, instant messaging software, etc., companies can provide more considerate and real-time customer interactions, meet customer expectations for personalized and efficient services, and thereby enhance Customers' favorability and loyalty to the brand.
Through continuous in bank database novation through digital transformation, enterprises can strengthen their competitiveness in the market and enable them to quickly adapt to changes in industry and consumer behavior, ensuring their long-term sustainable development and success.



Digital transformation is the highest stage of this journey. This stage goes far beyond pure technology application and touches on fundamental changes in business models, organizational structures and corporate cultures.

At this stage, the company will integrate the CRM system with data sources from other business systems and conversational business tools such as Social CRM to construct a 360-degree customer profile, deepen the company's understanding of customer behavior, and then predict customer needs. More importantly, digital transformation supports the exploration of new business models, such as subscription services or sharing economy models, opening up new revenue sources and market opportunities for enterprises.