There are many ways: the attitude of the staff

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The ability to scroll through push notifications makes them easy to ignore. SMS messages can be stored in messages, while push notifications are time sensitive and disappear after a short time.Customer Focus: 5 Reasons Why Customers Contact Companies Customer care and the experience you offer are very important aspects to have happy, satisfied customers who return to buy from your store. But how can you guarantee customers a pleasant, linear and satisfying experience? , their competence, the actual availability of the products they are looking for, timely answers to questions. Furthermore, it is important to provide customers with channels where they can reach you for any need .



Let's see together which channels to use belgium consumer mobile number list and what are the most common reasons why customers contact companies. When do customers contact companies? To understand which channels to make available to your customers, you must first know what the main reasons are why customers get in touch with you. For this reason, Skebby conducted research on a sample of 500 people in Italy, asking precisely what the reasons are that drive them to get in touch with companies. Top 5 Reasons Customers Contact Companies The first reason why Italians contact companies is to update them on the shipment of purchased products, chosen by 18.8%, followed by requests for information on products or services that they want to buy or have bought, with 15.



4%. In third place on the podium are requests for information on their order , with 13.4% of respondents . Next up are updates on refunds or exchanges with 12.6% and finally questions about billing and payments with 11.8%. All these reasons are extremely practical and concrete and consequently the channels you choose to respond to these requests must also satisfy the requirements of speed and practicality . Customer Service: 5 Reasons Customers Contact Companies When else are companies contacted? Obviously the reasons we have discussed above are not the only ones why Italians contact companies. In fact, other questions concern: Managing your customer account Opening hours Location of shops Complaints about a product or service Problems with the website Customer focus: which channels to use to make customers happy? A useful strategy for customer care is to provide your customers with more than one channel to get in touch with you.