Top tips for a great IVR service

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The following tips may prove useful when setting up your IVR:

Make your options list as short as possible; less than five is best. Long lists can cause frustration and callers may be tempted to bypass the whole system.
Try to keep the options to two or three levels deep.
Use audio editing software to create the highest quality voice recordings possible and to create hold-music and sound loops.
Ensure your sound list of dominican republic whatsapp phone numbers recordings are not too loud or too quiet by testing from various devices.
Schedule different versions for different business hours.
If you use voice-response technology, also offer a touch tone response option (e.g. “After the tone, please say your account number or enter it on your keypad”.)
Maintenance
Maintaining and improving your system should be fairly simple. You will want to remove any leavers from the system as part of the exit process and new employees and options should be added as needed. You can take into account feedback from employees and customers and review call logs/complaints to help identify areas for improvement.

Choosing a VoIP wholesale carrier
In defining your service levels and tree, you will want the best possible system functionality from a reputable wholesale carrier. With intense competition, the pricing differentials should not be too dramatic so you will want to concentrate on factors such as call quality, customer service and maintenance.

IDT Express offers Wholesale DIDs in more than 45 countries, all with market-leading rates. For more information and to see how our services can fulfil your needs, why not take a look at our website today?