From A Global Perspective In Addition Due To The Particularities Of Call Centers This Metric . Is Usually Also Identified As Cost Per Call Cpc Or Cost Per Call In These . Work Environments Contact With The Client Is Mainly Done By Phone So The Term Call . Is Responsible For Covering All The Expenses That Are Associated With The Adequate Management Of . Attention In Fact In Order To Accurately Define These Values It Will Be Essential To . Because Each Activity They Carry Out To .
Contact Users Or Clients Translates bc data brazil Into A Series Of Operating Costs And Salaries For The . Company From Making The Aforementioned Calls To Opening Tickets Through Managing Chats For Communication Or . Sending Emails How Is It Possible To Calculate The Cost Per Contact Simplifying As Much . As Possible It Can Be Said That The Cpc Is The Total Cost Of The . Service Divided By The Number Of Contacts Or Calls That Are Managed Graphically It Would . Be Total Operating Cost Number Of Contacts Call Volume And To Calculate It You Have .
To Define A Time Period For The Data Collection Based On What Is Most Interesting . For The Company In Other Words It Can Be Calculated For A Week A Month . A Quarter A Semester A Year Etc In This Sense The Virtue Lies In The . Middle Term And It Can Be Assured That The Most Precise Time Frame When It . Comes To Having Results Is Probably Between One And Three Months Fundamentally Because Analyzing A . Day Or A Week Is Not Very Representative Of The Whole While Doing So For .