The first thing a mystery shopper must be good at is following instructions

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Follow directions

Mystery shopping is not easy, nor is it something to be taken lightly.

The client or company giving the job to a particular individual will describe exactly what they want them to do and say what they want them to find out.

All the individual has to do is follow their clinical nurse specialist email list instructions to the letter and everything will be fine. Showing up when they say you should, doing what they want done and spending the right amount of time doing it is the key.

You must also submit the evaluation report on time.



Honesty
Honesty is paramount to these buyers.

The company is paying you for an honest report.

A mystery shopper must be aware of any objections the company may have regarding the job and stick to analyzing what was asked of them.

Making up stories will not bring anything good and the mystery shopper's reputation may fall.

Objective reports are needed that explain in detail what the purchasing process is like in a particular store with great sincerity.



Kindness
Mystery shoppers must be friendly individuals.

They have to be talking and interacting with someone on every mystery shopping job, so you have to be able to hold conversations with people.

The job of these buyers is to come in and see what's going on. You need to be there to observe and report. Being friendly is one of the best ways to do this.



Writing skills
Writing reports is something every mystery shopper has to do.

It is not necessary for the mystery shopper to write like JK Rowling, but it is important that they write a clear and concise report.

You need to make sure that everything this buyer writes is clear. It should be precise, point out the details and stay away from vague statements and words.

You should make sure to edit your report before submitting it, avoiding common spelling mistakes and grammatical errors, but also looking for larger structural problems.

You need to consider the person reading the report and ask yourself: What are they interested in?



Eye for detail
Because a report must be clear and full of details, mystery shoppers must have a good eye for detail.

You need to be able to notice if the customer service person was smiling, if the counter was free of paperwork and other things, and be aware of anything else the customer was interested in knowing.

The mystery shopper should take his time when working, unless otherwise instructed. The extra time on site will allow him to notice things he may have missed.



Good memory
Obviously, you can't walk around with a pencil and a piece of paper taking notes, so you need the mystery shopper to have a good enough memory to be able to get everything in his report.

If you have such a good memory, it will be easier for you to write the report right after leaving the mystery shopping store.

The less time you have between the experience and your writing, the better.



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Example of a mystery shopper checklist
To give you an idea of ​​what businesses require of these buyers, here is an example of what they are commonly asked to observe.