Even if an update is made to an existing record in Sales Cloud or a new record is generated, the injection may not work for various reasons.
Why records are coming into Journey Builder from Salesforce
Possible circumstances that generate this problem
We list them below:
What version of Marketing Cloud Connect are you using?
An official Salesforce package from the appExchange is used telegram philippines to connect both platforms . The most effective way to avoid known issues is to stay up to date with the latest version of the Installed Package. To check your version, click “Setup” in Sales Cloud and then go to Installed Packages. The package is identified as 'Marketing Cloud'. Check that you are using the latest version and, if not, update it.
Why records are coming into Journey Builder from Salesforce
Does my Marketing Cloud API user have access to the Object/Records being updated/created?
Since the Marketing Cloud API user is used to maintain the integration between Sales Cloud and Marketing Cloud, this user must have access to any records that are intended to be injected into Journey Builder through the integration.
This is achieved by integrating the Marketing Cloud API user with a Salesforce User (typically, the dedicated Salesforce System User that has the appropriate permissions for each object).